its was new to me today.. so figured id share

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its was new to me today.. so figured id share

Post  GreenLeaf on Wed May 16, 2012 9:38 pm

Dear NEXONeans,


Lately, we are experiencing a heavy increase of malicious chargeback / reversed payment cases
that cause severe harms to the game economy as well as to the financial operation.

As unfortunate as it is, we therefore see ourselves forced to implement a new policy
against chargeback and/or reversed payment that have been evidentially conducted
with fraudulent purposes.

Until Now:
- All accounts that have been charged of chargeback and/or reversed payment
by the Payment Gateways were automatically restricted in future charge of NX Cash using
NX Credit (PayPal, ClickandBuy, Moneybookers) for 10 years.

With Immediate Effect as of July 27, 2011:
- All accounts that have been charged of chargeback and/or reversed payment
by the Payment Gateways will be permanently blocked from the game
as well as from all related websites of NEXON Europe,
meaning that you will no longer have access to any game or website services
provided by NEXON Europe.

However, if the reversed payment was against your purpose and only an unintended accident,
please send us an e-mail of inquiry to suspension@nexon.lu with the following information:

Subject: [Account ID] Request for Account Unblock
- Account ID (of blocked account)
- Full Name
- E-mail Address
- Birth Date
- Explanation of the occurred chargeback/reversed payment

** Please note that all information above must accord to the actual account information
to verify that you are the owner for the subject NEXON Europe account.

Based on the provided information, our Customer Support will check your account
and payment history data for validity and inform you whether or not your account
has been qualified for an unblock.

AN ACCOUNT THAT ALREADY HAS A CHARGEBACK / REVERSED PAYMENT HISTORY
WILL AUTOMATICALLY BE DISQUALIFIED AND NOT CONSIDERED FOR A POSSIBLE UNBLOCK.

Thank you for your understanding and cooperation in advance,
and we hope that this new policy and action will help us to prevent further damages generated
by the dissembling attempts of non-legit users.



- NEXON Europe -

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GreenLeaf
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